Services/AI in production/AI customer service
03 — AI in production
Customer support that answers in seconds, any hour.
An AI agent trained on your knowledge and connected to your order data — on WhatsApp, web chat and email, with a smooth handoff to your team.
What's included
Everything you need, handled by one team.
Pick what you need or let us run the whole thing. Here's what a typical project covers.
Trained on your knowledge
FAQs, policies, product info and past conversations.
Connected to your systems
Order status, bookings and account lookups in real time.
Every channel
WhatsApp, web chat, Instagram and email from one agent.
Human handoff
Escalates to your team with the full conversation attached.
Multilingual
Replies in your customer's language — English, Chinese and others.
Insights
Top questions, resolution rates and gaps in your content.
Is this you?
Sound familiar?
These are the problems we hear most often — and the ones this service is built to solve.
Recent work
See it in practice.
Real projects for New Zealand businesses — what we built and what changed.
An e-commerce robot for a car parts business
We spent time on site learning how a New Zealand car parts business really works, then built a fully automated listing system — a parts knowledge base that matches every part to the vehicles it fits, prices learned from past sales, and automatic publishing to an online store and Trade Me. It opened a new line of business without hiring anyone.
Taking the paperwork out of property management
A back-office system for a New Zealand property manager that syncs bank feeds, uses AI to match unrecognised payments, and produces owner statements and reports automatically.
How it works
From first call to launch.
Clear milestones, regular demos and no surprises on scope or cost.
Collect
Gather FAQs, policies and past conversations.
Connect
Link order systems and messaging channels.
Test
Run real conversations; tune tone and rules.
Launch & improve
Go live and refine from weekly insights.
Tools we use
FAQ
Common questions.
Can't find what you're looking for? Ask us on a free call.
Will the AI make things up?
It answers only from your approved content and data. When it isn't sure, it says so and hands over to your team.
Can customers still reach a person?
Always. Customers can ask for a human at any time, and the agent escalates sensitive or complex cases automatically.
Where does our customer data go?
Where you decide. The agent can run on open-source models on your own servers, in your own cloud account, or on business AI plans that don't train on your data. Your knowledge base and order data stay on systems you control.
Which languages does it support?
It can reply in the major languages your customers use. We test each one before launch.
How quickly can we go live?
A first version can usually launch within a few weeks, starting with your most common questions.
Related services
Ready to get started with AI customer service?
Tell us what you need. We'll reply within one business day.